Article# 2

Exasperation
January 9, 2011

I never imagined my next article would be like this.

here it goes.

who is DIANNE EBINA?

you really don't wanna know her. but you have to.
a customer representative designated, as of this moment, at Sun Cellular SM Bacoor.
i don't have any thing against the said company, but with dianne ebina, i have everything against her.

we have been a client of the said network for 5 years but this is the first time we encountered such thing called DIANNE EBINAISM(pagiging masungit, mataray, mapang-mata, sinungaling). yeah, strong words, but true.
when i first met her, i was calm, peaceful, and a person. i was asking every details about their services and she started raising her voice as if she is irritated. i don't know why she freaked out but I just want to know what i will be paying for if ever i will be availing one of their services. but because of her, i won't be availing any more. so i just let my sister reserve for a service they offer, actually an extension of her plan. it was early december that we have asked for a reservation and she promised to call once service is ready for use. after a month we decided to follow up, but instead, just this morning, we found out that she did not reserve any service for my sister! in short, we were waiting for nothing for a month. isn't that exasperating or what?

we talked to a different customer representative earlier, it's not yet dianne's shift, and alliance starts to rise. i asked for the full name of dianne but all she insists of giving me is the first name only. she changes the topic whenever i ask for the last name. but i did not stop until she gave in. weak. hehe. now that i have known the full name, i said that i will raise her name to the officials of the network. to scare her.

when we left the business office, dianne called us an hour later. we weren't able to answer because we were in the middle of something. instead, she just texted that we, me and my sister, did not understand what she explained to us! now we are the dumb ones. no "ma'am," no "sir," no apologies. we replied, we will be in the business office since we are still at the mall. but when we went to the business office, she wasn't there, she said she was on her lunch break. lunch break at 3pm! nice one. she keeps on insisting that she has reserved for us, but the customer representative we talked to showed us the log book of their reservations. and my sister's name was not even there. she couldn't even answer when she made the reservation she was insisting. or maybe she used an invisible ink to write our reservation. i want that pen though!

i started texting her but she won't give me full details. why is she so afraid to give me details about her if she hasn't done something wrong? hmmm.. fishy.

the following story is interesting.

we got home. my step mom said that dianne ebina called asking for the number of my dad for her to call. a couple of minutes later dianne again called saying that she has talked to my dad about the matter. my sister called dad expecting to collect information to what dianne said. surprisingly, dad said, "no 'dianne' called me!" hmm???

she even told me that she doesn't have office email address. but according to what i have heard from one customer representative, "ano ba yan, bagsak na naman ang email ko". lier? what do you think guys?

you judge, i already judged. and found her guilty.

so guys, this is a WARNING about DIANNE EBINA. before you talk to the customer representative of Sun Cellular, ask first if she is DIANNE EBINA, beware of her, she's seriously dangerous.